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HOW DOES OUR RETURN POLICY WORK?

1.       INITIATE A RETURN

Return by means of filling the contact form, or call +234 705 558 4946 in the event that you have any inquiries. You can initiate a return if you change your mind or if you receive wrong, damaged, defective or counterfeit items.

2. PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.

3. DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP

Return the item at our pickup stations or we can pick up from you within 1-3 business days. Continuously guarantee your return slip is signed by our agents as your verification of return.

4. REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option.

ENJOY SHOPPING WITH US ON NAIJAOWN WITH OUR EASY RETURN AND REFUND POLICY

RETURN DAYS

You can return all eligible item(s) within 15 days for Naijaown and 7 days for Marketplace.

EASY AND FREE RETURN

ZERO fees if you return an item.

FULL REFUND

You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.

AUTHENTICITY GUARANTEED

We are committed to offering our customers only 100% genuine products.

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